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BOOKING CONDITIONS AND ARRANGEMENTS
1. DEFINITIONS
Throughout this document.
OWNER: The principal who offers property for
hire.
HIRER: You, the holidaymaker.
HIRE CHARGE: The cost of hiring the property
for the HIRE PERIOD.
TOTAL HIRE PERIOD: The period from the
commencement of the first consecutive HIRE PERIOD, or if only
one HIRE PERIOD is booked, that HIRE PERIOD.
HIRE PERIOD: See 4 below.
Total HIRE CHARGE: The cost of hiring the
property for consecutive HIRE PERIODs, or if only one period is
booked, the HIRE CHARGE for that period.
2. BOOKINGS
All bookings are subject to these conditions except by prior
arrangements confirmed in writing by the OWNER. Telephone
bookings will be held for seven clear days to allow for receipt
of the completed booking form and the initial deposit. A deposit
of 10% of the HIRE CHARGE is payable upon booking. The balance
of the total HIRE CHARGE must be paid at least eight weeks
before the beginning of the TOTAL HIRE PERIOD, failing which the
deposit may be forfeited and the hiring cancelled at the sole
discretion of the OWNER. Reminders will not be sent to HIRERs
when the balance falls due. In the event of late payment of a
balance, the right is reserved to cancel the hiring. When
bookings are made eight weeks or less in advance, the whole of
the HIRE CHARGE must be paid on booking.
3. SECURITY DEPOSIT
£150.00 deposit is payable with the final balance to be held
against any breakages or damages. The deposit is returnable
within one month of the end of the HIRE PERIOD if everything is
in order, subject to any necessary deductions for damages,
telephone charges, or extras not separately paid for. If there
are any charges in excess of the breakage deposit the HIRER
agrees to reimburse the OWNER. Any substantial damage caused by
the HIRER, the HIRER's family or the HIRER's invitees or
behaviour of an unacceptable type will result in immediate
eviction without compensation and a claim for loss and damages
by the OWNER. In this event the OWNER will have no further
contractual obligation to the HIRER.
4. HIRE PERIODS
Hirings normally run from 3.00pm on the first day of the HIRE
PERIOD to 10.00am on the last day of the HIRE PERIOD. If the
time of arrival is to be later than 8.00pm on the first day of
the let the OWNER must be informed so that the keyholder can be
notified. In the event of late arrival resulting in failure to
gain access to the property, responsibility for overnight
accommodation is the HIRER's. The number of persons staying in a
property must not exceed the number specified in the literature
provided for each property unless by prior agreement with the
OWNER. The OWNER has the right to cancel the hiring if the
number of persons arriving at the property exceeds those
notified and agreed on the booking form.
5. FUEL AND CLEANING
HIRE CHARGEs are inclusive of water, gas and electricity charges
(where appropriate) in high season. Gas and electricity in all
seasons will be metered on consumption. Unreasonably high
consumption will be charged from the £ 150.00 deposit at cost.
Unreasonable consumption will be determined by, and at the sole
discretion of the OWNER. HIRER's are expected to leave holiday
accommodation clean and tidy. We would ask you to undertake a
minimum of cleaning before your departure. This should include
tidying, washing up, the removal of rubbish
and tidying of bed linen. If the property needs any major
cleaning after your stay you will be charged for this and the
amount will be deducted from your security deposit.
6. SWIMMING POOL
Use of the swimming pool is entirely at the responsibility of
the HIRER. The OWNER accepts no responsibility for accidents or
injuries occurring in connection with the pool except where
directly caused by OWNER's own negligence. The HIRER agrees to
take all precautions necessary to ensure the safety of himself
and other members of the party and to avoid all dangerous
activities in the vicinity of the pool. The depth of the pool is
between 1.2m and 2m, and it is the HIRER's responsibility to
ensure that minors are supervised at all times in the vicinity
of the pool. The pool is of liner construction and great care
must be taken to avoid damage. The HIRER agrees to take every
reasonable care to avoid damage to the liner, to follow the pool
care recommendations provided at the time of occupation, and to
ensure that glassware is not used in the vicinity of the pool.
Plastic glasses are provided for use near the pool. The HIRER
will be liable for any damage to the liner caused by reckless or
willful action.
7. LINEN
Sheets, duvet covers, pillowcases and towels are not provided
unless the OWNER agreees otherwise. The HIRER
should provide these items. Blankets, duvets and pillows are provided
subject to the HIRER providing their own sheets, duvet covers and pillow
cases.
8. FACILITIES
Every effort has been made to ensure that description of the
property and nearby facilities are accurate. However, the OWNER
cannot accept any liability for any changes. Conditions in rural
France are often different from those in England (for example,
plumbing is not renowned for its efficiency) and the OWNER
cannot be held responsible for technical problems, nor can he
accept any responsibility for animals, birds, insects which may
be present in or around the property. The OWNER will make all
best efforts to rectify any technical problems that are reported
to him. The use of the accommodation and the amenities, where
offered (such as swimming pool, bicycles, etc) is entirely at
the HIRER's/user's risk. HIRERs and their parties leave personal
belongings in or around the property entirely at their own risk
and the OWNER cannot be held responsible for any injuries or
losses however caused. The HIRER is hereby notified that the
presence of a swimming pool at the property presents potential
risks, especially to children.
9. TELEPHONE
All calls will be charged to the HIRER at cost. The cost of
calls will be deducted from the security deposit in the first
instance. In the event that there is any shortfall, the HIRER
will be liable to pay any additional call charges over and above
those recovered from the security deposit.
10. BICYCLES
The HIRER has the option to hire bicycles at the property, at
additional charge, if required. The following additional
conditions apply to bicycle hire.
10.1 The HIRER
shall inspect the bicycles on taking up occupancy and report
any damage to the OWNER.
10.2 In the
event that the bicycles are found to be unfit for use because
of previous damage or wear and tear, the bicycle HIRE CHARGEs
will be refunded to the HIRER and the OWNER shall have no
further liability.
10.3 The OWNER
is not responsible for any mechanical failure of the bicycles,
and the OWNER's liability is limited to the sums paid for hire
of the bicycles. It is the HIRER's responsibility to ensure
that the bicycles are in good working order before use, and
the OWNER shall not be liable for any additional costs, such
as transport costs caused by their use.
10.4 Use of the
bicycles is entirely the responsibility of the HIRER. The
OWNER accepts no liability for personal or third party injury
caused by use of the bicycles.
10.5 The HIRER
shall take all reasonable care to maintain the bicycles in
good condition and ensure that they are left clean and in good
working order on departure
10.6 The HIRER
shall report any damage caused to the bicycles or loss of the
bicycles to the OWNER as soon as possible.
10.7 The HIRER
will be liable to pay for any damage or loss caused to the
bicycles. The cost of repair or replacement will be deducted
from the security deposit in the first instance. In the event
that there is any shortfall, the HIRER will be liable to pay
any additional costs over and above those recovered from the
security deposit.
10.8 The HIRER
shall ensure that the bicycles are locked at all times when
they are not in use or out of the HIRER's sight. The HIRER
shall lock the bicycles on departure.
11. ALTERNATIVE ACCOMMODATION
Bookings are made on the understanding that the accommodation
booked will be available for the dates specified. If, due to
circumstances beyond the OWNER`s control, this is not possible,
every effort will be made to provide alternative accommodation.
Failing this, the OWNER will make a prompt and full refund of
all money paid, and there will be no claim against the OWNER. In
the event of the booking being cancelled or altered by reason of
force majeure (which includes floods, storms, riots, strikes,
wars, and Acts of God) or other events outside the OWNER`s
control, the OWNER cannot accept liability. If the HIRER or any
other person in the hire party falls ill on holiday or for any
reason has to return early, the OWNER cannot be responsible for
any additional costs nor can any part of the HIRE CHARGE be
returned.
12. CANCELLATION CHARGES
In the event of cancellation by the HIRER, a charge will be made
as follows:
More than twelve weeks before the
holiday......... 10% of the cost
twelve to eight weeks before the
holiday.............. 50% of the cost
Less than eight weeks before the
holiday......... 100% of the cost
13. INSURANCE
The OWNER strongly recommends that
HIRERs arrange the appropriate holiday insurance.
14. COMPLAINTS In the unlikely event of a
complaint about the property, this should be reported to the
OWNER (Tel: 00 44 1235 850975) within three days of arrival and
confirmed in writing in a letter posted within one week of
arrival. Failure to do this will result in the OWNER being
unable to deal with the complaint. Complaints cannot be accepted
after a HIRER has returned home and there has been no
opportunity to put matters right during the HIRE PERIOD.
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